Sales Manager

Service Corporation International

Richmond, VA

Full Time

Senior

17 days ago

Job Description

About the Role

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! We are a company committed to supporting families at difficult times. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. SCI refers to Service Corporation International and its affiliates. We are an inclusive, barrier-free organization committed to accessibility for all applicants.

Key Responsibilities

Meet and exceed established location sales quotas.
Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures.
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed customer needs.
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service.
Develop marketing programs that complement the geography, demographics, ethnicity, or religions of the community.
Analyze and be aware of competitor pricing.
Plan and participate in community events designed to develop prospects and heighten awareness of the location.
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and/or federal laws.
Approve all discounts offered to customers.
Prepare reports that demonstrate compliance with financial controls.
Maintain all marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure that sales programs, incentives, and awards, and sales presentations are budgeted, approved, and conform to Company policies.
Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere.
Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure.
Ensure compliance of sales practices with federal, state/provincial, and local regulations.
Maintain knowledge of Windows-based PC environment and MS Office applications.
Possess knowledge of Customer Relationship Management systems.

Requirements

High school or equivalent education; Bachelor's degree preferred.
Sales management experience of 3-5 years required.
Sales counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople and sales forces is a plus.
Valid state/province driver's license with a good driving record.
Insurance license as required by state/province law and as prescribed by each state board.
Ability to work beyond standard business hours when necessary to service customers.
Ability to set challenging but achievable goals for employees.
Working knowledge of Windows-based PC environment and MS Office applications.
Knowledge of Customer Relationship Management systems is a plus.
Ability to maintain confidentiality.

Nice to Have

Experience presenting, training, coaching, and motivating salespeople and sales forces.

Qualifications

High school diploma or equivalent; Bachelor's degree preferred.

Working at Service Corporation International

We are a company committed to supporting families at difficult times. Our associates and teams are passionate about their work and invested in the well-being of the families we serve. We foster an inclusive, barrier-free environment and are dedicated to professionalism, compassion, and attention to detail.

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