Sales Manager - Experienced - NEW Hilton hotel to open Oct 1, 2025

About the Role

Key Responsibilities

• Always provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communication that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail.
• Maintain existing assigned accounts/segments and work diligently to develop new business for the hotel.
• Monitor and manage all aspects of the pre-event, event, and post-event details, including room blocks, meeting space, concessions, group reports, contract clauses, billing, and other event-related details.
• Attend customer functions as needed.
• Work with internal and external partners to accurately forecast group rooms and F&B revenues and understand strategies to maximize hotel revenue.
• Gain knowledge of hotel's food and beverage products, pricing, presentation, function space, audio visual, and other event details.
• Consistently attain sales activity goals and individual revenue goals through proactive and reactive calls, tours, and appointments.
• Learn and utilize digital sales systems and sales processes (e.g., Delphi, CI/TY, PMS) and understand the hotel's sales strategies.
• Participate in internal meetings, conference calls, reporting, planning, training, and other communications.
• Foster teamwork and embody an entrepreneurial spirit to make the best decisions for the hotel and achieve team goals.
• Own your career development by seeking training and job opportunities for personal and professional growth.
• Carry out any reasonable requests made by Management and comply with company policies and procedures.

Requirements

• Strong customer service skills and professional communication abilities.
• Excellent time management, self-motivation, and proactive planning skills.
• Ability to develop and maintain client relationships and work diligently to generate new business.
• Experience with managing events and understanding of hotel operations related to group bookings and functions.
• Familiarity with digital sales systems and sales processes (e.g., Delphi, CI/TY, PMS).
• Ability to participate in meetings, training, and team collaboration.
• Willingness to attend customer functions and represent the hotel professionally.

Benefits & Perks

• Competitive wages with a salary range of $52,655.64 to $65,819.55 annually.
• Comprehensive benefit package including medical/dental/vision plans, life insurance, short-term and long-term disability options, 401K options, tuition assistance, and discounted room rates at Concord managed hotels.
• Training, development, and career advancement opportunities.