Sales Operations Account Analyst

About the Role

Key Responsibilities

• Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy.
• Validate Account's seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies.
• Monitor Account's weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk.
• Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays.
• Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements.
• Maintain and update orders based on customer requests and direction from Sales, ensuring accuracy and understanding the financial impact of changes.
• Support multiple markets/seasonal customer buys, ensuring order integrity in partnership with Sales and their account base.
• Identify when to involve Management in issues that require problem solving and decision making.
• Track and report deliveries through warehouse management system until invoiced.
• Analyze and review Account's PO status and provide updates to Sales and Accounts as needed.
• Travel to Corporate offices.

Requirements

• A minimum of two years of business-related experience or Retail experience preferred.
• Demonstrate ability to learn and navigate in SAP order management system and PKMS warehouse management systems.
• Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas.
• Aptitude for numbers and data interpretation.
• Basic knowledge of retail math.
• Ability to quickly learn business processes and systems.
• Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention.
• Excellent interpersonal and communication skills, with the ability to effectively communicate with individuals at all levels of the organization.
• Ability to work effectively and collaborate in a team environment.
• Ability to work independently, self-motivated, and possess a strong work ethic.

Nice to Have

• SAP experience.

Qualifications

• Minimum of two years of business-related or retail experience.