Sales Operations Analyst

FLEX

Austin, TX

Full Time

Mid Level

about 1 month ago

Job Description

About the Role

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. The Sales Operations Analyst role in Austin, TX, involves optimizing sales processes, delivering insights to leadership, and driving data-driven decision-making across the sales organization and broader organization within Flex Health Solutions, a global contract manufacturing business unit expanding its commercial organization.

Key Responsibilities

Collaborate closely with Global Sales Ops to optimize Salesforce CRM for Health Solutions to support sales processes, lead management, opportunity tracking, and pipeline visibility.
Support user administration, including permissions, roles, profiles, and data hygiene.
Design, develop, and maintain sales dashboards and reports in Tableau (or other BI tools) to provide actionable insights for sales leadership and cross-functional teams.
Analyze sales performance metrics such as pipeline health, conversion rates, forecast accuracy, and quota attainment.
Identify trends, gaps, and opportunities through data analysis and present findings to key stakeholders.
Assist in defining and improving sales processes, workflows, and KPIs.
Support commercial training and deployment of new CRM initiatives and optimization programs.
Support sales forecasting and territory planning with accurate and timely data.

Requirements

Bachelor's degree in Business, Analytics, Computer Science, or a related field.
3+ years of experience in Sales Operations, Revenue Operations, or Business Analytics.
Advanced proficiency with Salesforce CRM including report building, dashboard creation, and object customization.
Strong expertise in Tableau or similar data visualization/BI tools (e.g., Power BI, Looker).
Proven ability to analyze and interpret large data sets with attention to detail.
Excellent problem-solving skills and the ability to communicate insights clearly to both technical and non-technical stakeholders.
Experience with Excel/Google Sheets, SQL, or other data tools is a plus.

Nice to Have

Experience with Excel/Google Sheets, SQL, or other data tools.

Qualifications

Bachelor's degree in Business, Analytics, Computer Science, or a related field.
3+ years of relevant experience in Sales Operations, Revenue Operations, or Business Analytics.

Benefits & Perks

Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement

Working at FLEX

Flex is committed to an inclusive, respectful, and collaborative work environment, emphasizing merit, qualifications, and abilities in employment decisions. They provide reasonable accommodations for individuals with disabilities and promote diversity and equal opportunity.

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