Sales Operations Manager

About the Role

Key Responsibilities

• Work within our established Sales Operations team to achieve optimal results.
• Partner with assigned partner managers, selling teams, and sales leadership to recommend, prioritize, and manage strategic revenue-enabling initiatives.
• Diagnose root causes of sales system inefficiencies and ineffectiveness, and then scope and deliver solutions that enable greater partnership motion.
• Drive projects to completion within a framework that ensures quality and adoption.
• Simplify processes through automation and implementation of new process steps and tools.
• Collaborate cross-functionally (with teams such as Salesforce Admins, Finance, Marketing Operations, Marketing, etc.) to create a comprehensive, best-in-class operations environment.
• Be the front-line support to partner teams by responding to various sales support tickets and requests (e.g., systems troubleshooting, report creation, deal attribution, sales administration tasks, etc.)
• Manage sales tech stack - including implementation, support, optimization, evaluation, and vendor relationships.

Requirements

• 2-4 years of direct experience in Sales Operations, including Partner Operations, preferably in a SaaS environment.
• Experience with partner sales, including resellers, brokers, and referral partners.
• A strong inclination to seek out and utilize data to inform decisions, rather than relying on intuition.
• Demonstrated ability to take independent ownership of tasks and projects, driving them to completion.
• Ability to effectively communicate complex ideas and motivate change without direct authority.
• Prior experience working within Salesforce or another CRM like Hubspot.
• Strong project management skills, with the ability to see complex initiatives through from start to finish while prioritizing effectively.
• Bachelor's degree or equivalent experience.

Nice to Have

• Experience in a fast-paced SaaS environment.
• Certifications in project management, Salesforce, Salesloft or Outreach, Chili Piper, LeanData, Attention, or Six Sigma. An MBA is a plus.
• Business acumen and understanding of Sales Ops within the broader business context.
• Flexible tenacity and adaptability.
• Systems theory approach and process engineering skills.
• Interest in organizational dynamics and human/group behavior.
• Curiosity about AI and its potential to enhance workflows.

Qualifications

• Bachelor's degree or equivalent experience.

Benefits & Perks

• Comprehensive health, life, and disability insurance.
• Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off.
• 401k plans with up to 6% company match.
• $2000 Paid Vacation bonus.
• EAP through Headspace.