Sales Operations Manager

About the Role

Key Responsibilities

• Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.
• Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
• Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
• Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.
• Conduct weekly/bi-weekly inventory planning calls with major retail accounts such as Walmart Marketplace.
• Create and maintain a rolling SKU-level sales plan by account and by week.
• Analyze weekly sales performance vs. forecast and report findings to stakeholders.
• Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.
• Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.
• Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
• Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
• Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
• Support promotional activities by coordinating with Sales and Demand Planning teams.
• Develop replenishment strategies for high-demand or seasonal items.
• Align inventory availability with financial objectives and in-stock goals.
• Analyze sell-in/sell-through performance and provide actionable recommendations.
• Track key inventory metrics and communicate performance updates to internal teams.
• Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.
• Maintain strong relationships across departments to resolve issues quickly and effectively.
• Assist in resolving disputes and chargebacks in collaboration with the Finance team.

Requirements

• Bachelor's degree in Business, Supply Chain, Finance, or related field (preferred).
• 3+ years of experience in sales operations, demand planning, or supply chain management—ideally in consumer electronics, retail, or e-commerce.
• Strong analytical skills and the ability to work with large datasets.
• Expertise in Excel (pivot tables, formulas, trend analysis).
• Experience with business intelligence tools such as Tableau, Domo, or similar.
• Familiarity with statistical modeling and sales forecasting.
• Proven ability to drive results through process improvement and data insights.
• Excellent organizational, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment with minimal supervision.

Nice to Have

• Experience in consumer electronics, retail, or e-commerce industries.
• Knowledge of supply chain management and inventory optimization.
• Experience working in an in-office environment at least 3 days per week.

Qualifications

• Bachelor's degree in Business, Supply Chain, Finance, or related field (preferred).
• 3+ years of relevant experience.

Benefits & Perks

• Competitive Medical, Dental, and Vision coverage.
• 401(k) match.
• Generous PTO.
• Yearly lifestyle stipend to support wellness and passions.
• Exclusive employee discounts.
• Opportunity to work with talented and creative individuals.