Sales Operations Manager

Boingo Wireless

Frisco, TX

Full Time

Senior

24 days ago

Job Description

About the Role

The Sales Operations Manager at Boingo Wireless, Inc. is responsible for supporting the sales team by optimizing processes, managing CRM systems, and developing client-facing materials. This role requires a strategic and detail-oriented professional with experience in the Cellular DAS and In-Building Wireless industry, combining operational excellence with strong analytical and communication skills.

Key Responsibilities

Design and manage sales processes, tools, and workflows to improve efficiency and accuracy
Maintain CRM systems (e.g., Salesforce, Pipedrive) with a focus on data integrity and pipeline visibility
Develop forecasting models, dashboards, and KPIs to support revenue goals
Support territory planning, quota setting, and sales performance analysis
Assist in onboarding and training sales reps on tools and methodologies
Collaborate with cross-functional teams to develop customized proposals, presentations, and executive summaries
Respond to RFPs and RFQs with compliant, persuasive, and technically accurate submissions
Draft SOWs, pricing exhibits, and commercial contracts in coordination with legal and leadership
Maintain a library of templates and track win/loss trends to refine proposal strategies
Partner with engineering, project delivery, and finance teams to align pre-sales and post-sales activities
Act as a liaison between sales, marketing, and technical teams to support campaigns and lead generation
Perform other duties as assigned

Requirements

Bachelor's degree required
5+ years telecommunications experience preferred; or 3 years of consumer sales experience, consulting and/or banking experience preferably in technology, telecom or commercial real estate, with proven record in signing large deals
4-8 years of experience supporting sales operations, revenue operations, or sales enablement in B2B technology environment
Bachelor's degree in business, science, technology, engineering, or mathematics strongly preferred
Administrator or super user of CRM, Pipedrive and Salesforce a plus
Expert knowledge and skills preparing and managing sales presentations, proposals, and contracts with MS Office (Office, PowerPoint, Excel)
Highly proficient at analyzing and reporting sales performance using CRM and MS Excel
Hands-on experience with deal pricing support and margin analysis
Strong project management, oral communication, problem solving, analytical and written skills, and an excellent team player
Travel up to 10% of the time
Experience in building wireless / telecom infrastructure industry with Cellular DAS, Public Safety / ERRCS, Wi-Fi, and Private LTE/5G solutions a plus

Working at Boingo Wireless

Boingo Wireless, Inc. is creative, collaborative, and on the leading edge of technology. The company values fun, building innovative products, and prides itself on its team and culture. Boingo has been named a "Best Place to Work" 14 times, emphasizing its commitment to a positive and inclusive work environment.

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