Scrum Master

About the Role

Key Responsibilities

• Support and coach Agile teams of our Contact Service Technology (CST) by empowering them and providing methods to enable quality delivery while maintaining a focus on continuous improvement.
• Plan, coordinate, and monitor medium to large sized scope and budget projects, partnering with key business stakeholders to ensure successful start-up and completion.
• Remove impediments that may obstruct the pursuit of the CST's goals and preserve flexibility and ability to respond to changes on the team.
• Lead the enhancement of best practices in relation to a high-performance team's processes, artifacts, and tools.
• Collaborate with CST, Client Care Organization (CCO), and other divisions to undertake diverse assignments aligned with business needs.
• Lead the planning, execution, and delivery of assigned projects within the CST portfolio.
• Provide visibility into delivery targets, commitments, progress, and relevant team data to ensure team transparency.
• Partner with and coach CST teams to achieve maximum project ROI and meet PI objectives and milestones.
• Identify upstream/downstream dependencies and support the team in risk management.
• Participate in release planning such as PI Planning, Inspect & Adapt, Scrum of Scrums, and provide relevant project data and updates.
• Identify and manage cross-team dependencies and report progress and impediments.
• Establish regular communication cadences and collaborate with Leaders to ensure successful project execution.

Requirements

• Bachelor's degree in business, operations, data science, or related field.
• 4+ years of progressive experience in Project Management, particularly in data-centric or technology-driven environments.
• 2+ years of experience in managing the delivery of data-driven products and solutions to clients.
• 2+ years of familiarity with data engineering and data analytics tools and platforms (e.g., SQL, Snowflake, ADF).
• 2+ years of familiarity with Clarity and Atlassian tools.
• Current Fiserv systems experience.

Nice to Have

• Expertise in FinTech, Banking, Payments, IVR, Call Center, Fraud, and a strong understanding of Data Engineering and Data Science principles.
• Experience utilizing data and metrics to validate theories, confirm assumptions, and measure project success.
• A constant desire to learn, grow, and share knowledge, fostering a collaborative and innovative team environment.
• PMP (Project Management Professional) Certification or equivalent.

Qualifications

• Educational background in business, operations, data science, or related fields as specified in requirements.

Benefits & Perks

• Medical, Vision and Dental Benefits
• Fuel Your Life Wellness Program
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• Employee Resource Groups
• Paid Time Away