Sea Logistics Customer Care Manager Key Accounts FS-CC

Kuehne + Nagel

East Point, GA

Full Time

Senior

17 days ago

Job Description

About the Role

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Our East Point, GA location is seeking a Sea Logistics Customer Care Manager Key Accounts to join our team. This role involves ensuring the smooth flow of international container shipments, customs clearance, and inland transportation, serving as a liaison between clients, internal teams, customs brokers, and carriers to maintain operational excellence and timely delivery.

Key Responsibilities

Maintain and update the daily Container Log, including ETA and ATA, using port and carrier tracking tools.
Track vessel schedules and annotate any delays for distribution.
Monitor container arrivals, deliveries, and returns across U.S. and inland ports.
Coordinate with dispatch teams to ensure timely delivery appointments and container availability.
Track demurrage, last free days (LFD), and VW yard container statuses.
Monitor customs releases for both IT and consumption shipments.
Update container availability based on customs clearance status.
Submit VW IT Bond Closure Reports with accurate delivery and entry data.
Collaborate with OCC and CSR teams to ensure timely documentation and customs processing.
Support emergency customs clearance and document distribution when needed.
Liaise with VW, Kuehne+Nagel teams, and carriers.
Attend daily operations meetings.
Coordinate with CKD planners for production-related shipments.
Escalate and resolve operational issues.
Communicate during emergencies or critical freight situations.
Prepare and distribute the Weekly Dispatch Report.
Assist with monthly sea freight cost reporting.
Perform daily email checks and administrative tasks.

Requirements

2+ years' Sea Logistics experience.
2+ years' Leadership experience.
Ability to travel for business purposes.

Benefits & Perks

Great compensation and medical/dental benefits package.
Employee discounts.
Tuition reimbursement.
Excellent training programs.
A fun, and interesting global work environment.

Working at Kuehne + Nagel

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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