Senior Account Manager

Rj Young

Knoxville, TN

Full Time

Senior

17 days ago

Job Description

About the Role

The Senior Account Manager serves as the primary liaison between the company and its key clients, ensuring strong relationships, high customer satisfaction, and continued business growth. This role focuses on understanding client needs, aligning Managed IT services to business goals, and driving revenue expansion through strategic account management. The ideal candidate possesses deep knowledge of MSP services, including cloud computing, cybersecurity, IT infrastructure, and managed support.

Key Responsibilities

Develop and nurture long-term relationships with clients to ensure retention, satisfaction, and business growth.
Act as the primary point of contact for client escalations, ensuring timely issue resolution and service excellence.
Identify opportunities for service expansion, including upselling and cross-selling of MSP solutions.
Partner with internal teams (technical support, project management, and sales) to ensure seamless service delivery.
Conduct regular business reviews with clients, providing performance insights and proactive recommendations.
Stay informed about industry trends and emerging technologies, advising clients on best practices and IT strategies.
Monitor contract renewals, ensuring timely communication and negotiation of terms.
Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency.
Represent the company at industry conferences, networking events, and client meetings.
Maintain accurate client records, contracts, and account activities in all RJ Young systems.
Hold a working understanding of all RJ Young technology tools and solutions.

Requirements

3+ years of account management experience in the MSP, IT services, or technology sector.
Strong background in client relationship management and IT service sales.
High School diploma or equivalent.
Must be a United States citizen.
Reliable transportation for travel to client sites (20-30%).

Nice to Have

College degree in Business, Information Technology, or a related field.
Industry certifications (e.g., CompTIA, ITIL, Microsoft, AWS, Cisco).
Hands-on experience with MSP service models and IT solution consulting.

Qualifications

High School diploma or equivalent.
3+ years of relevant experience in account management or IT services.

Working at Rj Young

RJ Young provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. The company emphasizes a commitment to diversity, inclusion, and equal opportunity in all aspects of employment.

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