Senior Account Manager
Active Network
Job Description
About the Role
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. We are seeking a talented Senior Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client's business. Senior Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals. With a client base across both Australia and the US, flexible hours are required. Remote and office based working is supported. The role involves working with SaaS technologies, ideally with experience in participant or mass participation sports event organization, to leverage our Event Management SaaS solutions and make an immediate impact.
Key Responsibilities
- Drive revenue through minimizing customer attrition and increasing sales to our base business.
- Meet and exceed assigned quota targets.
- Quote and sell software and services to existing customer accounts.
- Manage contract renewal for assigned book of business.
- Manage annual database setup for all databases tied to client accounts.
- Develop and maintain a business consultant relationship with client decision-makers.
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
- Relay market knowledge and client expertise to influence internal stakeholders.
- Improve customer satisfaction and reduce attrition.
- Identify root causes of client pain points and issues.
- Liaise between teams to facilitate resolution of technical issues.
- Early identification of at-risk clients and escalate potential risks or challenges to manager.
- Handle messaging and objection handling with clients regarding technical issues.
Requirements
- Proven experience and success in external client and/or project management, preferably in a software sales setting.
- Advanced communication (oral and written), objection-handling, and conflict management skills.
- Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred.
- Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences.
- Resourceful and able to adapt and respond quickly to change.
- Demonstrated ability to prioritize and multi-task in a fast-paced, deadline-driven environment.
- Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision.
- Ability to collaborate as a productive and active team member.
Nice to Have
- Experience with SaaS sales or client management.
- Experience in participant or mass participation sports event organization.
Qualifications
- Not explicitly specified in the description.
Benefits & Perks
- Not explicitly specified in the description.
Working at Active Network
Global Payments Inc. is an equal opportunity employer committed to diversity and inclusion. The company values innovation, customer focus, and teamwork, fostering a dynamic environment where employees can make an immediate impact and grow professionally.
Job Details
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About Active Network
Website
activenetwork.com
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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