Senior Account Manager

About the Role

Key Responsibilities

• Drive profitable revenue growth through strategic new business development within key accounts
• Achieve targeted gross margin percentages while ensuring sustainable long-term customer relationships
• Utilize customer-centric selling techniques including scorecards, business reviews, EVE tools, relationship building, prospecting, and sales funnel development
• Ensure effective CRM system management - maintain accuracy, track progress against business objectives, identify cross-selling opportunities, and manage risk mitigation
• Establish and execute account development plans to foster relationships across all levels within customer organizations
• Identify and close new business opportunities within strategic accounts by building strategic networks
• Develop and manage sales plans, budgets, and expense allocations to achieve financial targets
• Contribute to business objectives by setting realistic and ambitious sales forecasts
• Serve as a strategic business consultant, providing customers with tailored solutions that align with their objectives and operational challenges
• Recommend competitive pricing, custom solutions, and key product offerings to maximize customer value
• Work in partnership with technical, customer service, and other segments to ensure seamless service delivery
• Drive cross-departmental initiatives to optimize customer experience, engagement, and satisfaction
• Maintain accurate CRM records and sales analytics, tracking progress against objectives
• Keep the Sales Manager informed through activity reports and insights on market trends and customer needs
• Implement and execute growth strategies set by Sales and Marketing Managers within focus segments
• Develop deep customer insights to proactively identify new opportunities aligned with strategic goals
• Contribute to organizational development by identifying efficiency improvements and best practices in account management
• Stay updated on industry trends, innovations, and competitive movements to refine sales tactics
• Perform other duties as assigned, ensuring alignment with overall business strategy
• Capably navigate and manage large multinational customer organizations
• Bring professionalism and energy to daily routines

Requirements

• Bachelor's Degree required in Plastics or Polymer Engineering, Business, Chemistry, or related discipline
• 8+ years sales experience in account management/sales, in a manufacturing environment
• Complex thinking skills in translating customer needs into solutions
• Excellent problem-solving abilities
• Technical aptitude
• Professional presence, including excellent verbal and written communication and presentation skills
• Broad knowledge of solutions, materials, and processing
• Self-motivated and autonomous work style
• Strong organizational skills
• Proficiency with MS Word, Excel, and PowerPoint
• Valid US driver's license and good driving record
• Willingness to travel up to 50% domestically and 5% internationally

Nice to Have

• Experience in the plastics industry
• Prior outside sales experience in related fields

Qualifications

• Educational background in Plastics or Polymer Engineering, Business, Chemistry, or related discipline
• Minimum 8 years of sales and account management experience in manufacturing

Benefits & Perks

• Work in a home office environment
• Up to 50% domestic travel and 5% international travel