Senior Account Manager, TCAH

About the Role

Key Responsibilities

• Build and maintain strong relationships with key TCAH clients, serving as their primary point of contact, including engaging with Acute Care Hospital Leadership, PACE Directors, Chief Medical Officers, and other C-Suite Level Leaders.
• Onboard new key TCAH clients, overseeing all aspects of client implementation such as account setup, billing & claims configurations, EMR integrations, PACS to PACS image routing, and online web portal utilization.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• Develop and implement strategic account plans to achieve targets, foster account growth, and identify new business opportunities within existing client relationships.
• Conduct regular business reviews with clients to assess needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams including operations, marketing, and customer support to ensure seamless delivery of products/services and an exceptional customer and patient experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue.
• Stay updated on industry trends, market conditions, and competitor activities to proactively identify threats and opportunities.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team.

Requirements

• Bachelor's degree in business administration, marketing, or a healthcare-related field.
• 5 years of healthcare experience in sales, key account management, or relevant customer relationship management roles.
• Familiarity with CRM software and other relevant sales tools.
• Strong business acumen and financial understanding.
• Ability to travel to meet clients as needed.
• Excellent communication and interpersonal skills.
• Strong sales and account management skills with a proven track record of managing key accounts and achieving revenue targets.
• Strategic thinking and problem-solving abilities.
• Strong negotiation and influencing skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Exceptional organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Proactive, self-motivated, and able to work independently or collaboratively.

Nice to Have

• Experience with EMR integrations, billing & claims configurations, or PACS image routing.
• Experience working with healthcare leadership and C-Suite executives.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum of 5 years healthcare sales or account management experience.

Benefits & Perks

• Competitive salary.