Senior Analyst, Category Experience - Tools

About the Role

Key Responsibilities

• Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
• Execute system changes for promotional activity.
• Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics.
• Strong numeric and advanced analytics aptitude.
• Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite.
• The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results.
• High comfort level with working in an ambiguous, fast paced environment.
• Ability to solve complex problems.
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting).
• Strong attention to detail.
• Track record of taking ownership and driving results.
• Cross-functional relationship development and alignment.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a related field.
• Minimum of 2 years of work experience.

Nice to Have

• No additional education beyond a bachelor's degree.
• No additional years of experience beyond 2 years.
• No leadership experience required or preferred.
• No certifications required.