Senior Analyst- Marketing Inbound Phone and Chat

About the Role

Key Responsibilities

• Leverage high volumes of data to identify historical information, trends, risks, and opportunities that enable accurate forecasting of new accounts in monthly exercises.
• Derive insights from reporting data and effectively communicate performance levers that impact results to Senior Leadership.
• Manage and maintain channel reporting dashboards critical for driving business decisions.
• Oversee all phone and chat channel campaign execution with the management of two direct reports, assisting with escalations and removing roadblocks to meet deadlines.
• Assist in the development of strategic initiatives to strengthen agent conversion rate and drive results.
• Manage chat channel operations through collaboration with technology partners and agent vendors.
• Provide ad-hoc project management support for various channel initiatives.

Requirements

• 1-3 years of experience with demonstrated Excel proficiency.
• Strong organization and clear, articulate communication abilities.
• Ability to analyze and interpret business and financial data and draw strategic conclusions.
• Excellent attention to detail.
• Proven ability to build and foster relationships.
• Strong project management skills with the ability to manage multiple projects with tight deadlines.
• Positive energy and enthusiasm with a "can-do" attitude.
• Results-driven with a strong sense of accountability and ownership.
• Self-starter with strong problem-solving skills who can work independently and within a team.
• Bachelor's degree in business, marketing preferred.

Nice to Have

• Experience working with dialogic vendors or in a call center environment.
• Knowledge of sales strategies and channel management.
• Experience with reporting dashboards and data analysis tools.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities