Senior Business Development & Partner Manager

About the Role

Key Responsibilities

• Seek out industry leading, highly reputable, customer-obsessed companies to be partners with LegalZoom and convince them to offer their best to our customers
• Negotiate complex financial terms and SLAs with partners while maintaining a "win-win-win" mentality for customers, LegalZoom, and partners
• Support prompt and thoughtful management of strategic partner needs and requests in a fast-paced environment
• Leverage internal and external data to develop business recommendations that generate value for customers and revenue for LegalZoom, modeling all scenarios
• Partner with internal Product and Product Marketing teams to ensure high-quality delivery of our partners' marketing strategies
• Use business acumen, analytical skills, and relationship experience to market and execute complex initiatives such as onboarding new partners or developing integrations
• Maintain strong relationships within the company and influence cross-functional teams to work on business development projects
• Audit partner contracts and operational practices to ensure bilateral compliance
• Ideate on ways to improve the customer experience to ensure a smooth, engaging, and re-engaging journey that grows retention
• Assemble roadmaps for each partner to support the strategic vision for partnerships
• Help build and administer training materials for employees and encourage continuous learning
• Serve as a bridge between leadership and individual contributors to facilitate effective communication and remove obstacles

Requirements

• 8-10 years of strategic partnerships, analytical, and/or sales experience
• Proficiency with Microsoft Office, especially PowerPoint, and Google Docs for presentations and documentation
• Experience with Salesforce and/or related CRM systems
• Strong relationship skills for internal cross-functional engagement and external influence
• Comfort with data manipulation, visualization, and analysis to support strategies and communications
• Ability to clearly communicate qualitative and quantitative results verbally and in writing
• Experience with Project Management software such as JIRA, ClickUp, Confluence, or related tools
• Highly organized, detail-oriented, and capable of managing multiple projects with minimal oversight
• Solution-oriented, responsive, and driven to see efforts through to positive impacts
• Thrives in ambiguity, operates independently, and develops thoughtful approaches to complex problems
• Curious, creative, and always seeking ways to improve partnerships and business
• Willingness to travel up to 20% for meetings and team events

Nice to Have

• Experience in negotiations involving complex financial terms and SLAs
• Experience in developing and managing strategic partnerships
• Familiarity with legal or online legal services industry

Qualifications

• Educational background is not explicitly specified but implied experience in relevant fields

Benefits & Perks

• Medical, Dental, Vision Insurance
• 401k with Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Wellness benefits including Fertility, Mental Health, One Medical, and fringe lifestyle benefits up to $250