Senior Client Manager

About the Role

Key Responsibilities

• Supports the Company's profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
• Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
• Participates in the development of innovative proposals to capture both account growth and new business opportunities.
• Ensures the meeting of volume and revenue targets for each account.
• Builds new relationships and nurtures existing relationships with internal and external clients.
• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
• Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients' evolving needs; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, project selection, resource assignment, monitoring progress, and invoicing.
• Translates client requests and requirements into detailed instructions for project teams.
• Partners with the client, the Account Team, and project teams to resolve project issues.
• Ensures accurate and timely invoices by maintaining correct project details and supporting evidence.
• Initiates new data item requests utilizing the Master Data Management (MDM) process.
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients.
• Participates in cross-functional teams to develop or adapt processes, policies, and workflows.
• Provides solutions for business-related issues and generates plans to achieve objectives.
• Manages and balances marketing budgets to maximize ROI and drive incremental sales.
• Provides expertise on customer pricing and promotional planning.
• Plans, directs, and coordinates activities of employees to ensure goals are accomplished; mentors, coaches, trains, and develops team.
• Performs additional duties as assigned.

Requirements

• Bachelor's Degree in Sales, Marketing or related field.
• 8+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience.
• 3+ years in a leadership role.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills, including analysis, interpretation, and reasoning.
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers, colleagues, and clients.
• Ability to work well autonomously and within a team in a fast-paced, deadline-oriented environment.
• Ability to influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines, and reporting.

Qualifications

• Bachelor's Degree in Sales, Marketing or related field.