Senior Delivery Manager (Email)

About the Role

Key Responsibilities

• Oversee and manage the production of email campaigns, ensuring timely delivery and quality.
• Collaborate with client, creative, development, and cross-functional teams from concept through launch.
• Manage multiple concurrent projects in a process-rich environment with governance requirements.
• Use project management systems to track progress, people, and dependencies.
• Define visual, functional, and process requirements for digital campaigns.
• Communicate project scope, schedule, dependencies, and risks internally and with clients.
• Act as the point person for daily standups and client meetings.
• Ensure a collaborative ‘One Team’ approach involving both client and AKQA team members.
• Mentor team members and foster a productive team environment.

Requirements

• 6+ years of hands-on experience managing the end-to-end production of websites, digital executions, or email campaigns.
• Experience editing and updating web-page or HTML email content in a CMS or WYSIWYG tool.
• Understanding of HTML and CSS, including modifying existing templates and swapping images.
• Basic understanding of version control concepts.
• Ability to collaborate with cross-functional teams to meet tight deadlines and accommodate rapid change.
• Proficiency with project management tools such as JIRA, Asana, or Microsoft Project.
• Strong knowledge of account and project management principles and techniques.
• Excellent time management, organization skills, and attention to detail.
• Outstanding oral and written communication skills.
• Ability to work on multiple streams of work simultaneously.

Nice to Have

• Experience working within a digital design group, digital marketing consultancy, or digital advertising agency.
• Experience working with a global luxury consumer brand marketing team focused on email campaigns.
• Basic knowledge of HTML/CSS.

Qualifications

• Experience managing digital campaigns across multiple channels and platforms.
• Experience working with creative and development teams in an agency environment.

Benefits & Perks

• Salary range of $60,000—$140,000 USD, with individual compensation varying based on experience and qualifications.
• Hybrid work approach with required in-office days.
• Extensive range of benefits available.