Senior Digital and Technology Services Manager

About the Role

Key Responsibilities

• Define and refine program strategies, lead governance initiatives, and motivate cross-functional teams.
• Ensure adherence to designated program budgets.
• Inspire and influence others on the vision, strategy, and roadmap for your program(s).
• Interview caregivers, analyze program data, research industry trends, and emerging technologies to inform program development.
• Provide leadership to other technology managers and stakeholders, influencing organizational strategy.
• Mentor managers, analysts, and other team members on best practices.
• Build relationships with stakeholders and align program focus to deliver transformational outcomes.
• Lead cultural change management efforts to ensure successful adoption of new technologies and processes.
• Map end-to-end workflows, automate processes where possible, and facilitate program governance.
• Identify and implement policy and procedures to drive outcomes, and initiate corrective actions as needed.
• Contribute to the lifecycle of digital products including identifying use cases, testing, deployment planning, and ensuring solutions are scalable and minimize technical debt.
• Establish program performance KPIs, prepare and present executive reports, and provide actionable insights.
• Lead program evaluations using methods such as ethnography, design thinking, and journey mapping.
• Conduct technology vendor analysis and facilitate contracting processes.

Requirements

• Demonstrated experience supporting software products, leading process improvement initiatives using data and metrics, and project management.
• Experience in Information Technology, Marketing, or related fields supporting digital solutions, including end-to-end program delivery.
• Bachelor's degree.
• Five years of related experience supporting digital solutions, managing programs, and leading process improvements.
• Industry recognized certifications such as PMP or similar, Scrum Master, Salesforce Service Cloud/Experience Cloud/Einstien Discovery, ServiceNow CSA, or relevant certifications.
• Experience with design thinking, journey mapping, Six Sigma, or similar methodologies.
• Strong leadership, communication, and interpersonal skills with the ability to influence at all levels.
• Ability to develop project plans, set priorities, and review deliverables.
• Experience with digital technologies including cloud computing, cybersecurity, data analytics, and emerging trends.
• Physical ability to see, read, communicate verbally, manipulate equipment, and use a computer regularly.

Nice to Have

• Experience with user adoption and training.
• Experience leading large-scale design workshops and mapping processes.
• Knowledge of healthcare digital platforms and industry trends.

Qualifications

• Bachelor's degree.
• Five years of related experience supporting digital solutions, project management, or supporting software products.
• Certifications such as PMP, Scrum Master, Salesforce, ServiceNow, or similar preferred.

Benefits & Perks

• A comprehensive benefits package that fosters a culture of wellness, including programs for living healthy, happy, secure, connected, and engaged.
• Competitive hourly rate dependent on experience, ranging from $44.33 to $68.42.