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Senior Director - Integrated Field Marketing, AMER (New Business & Expansion)

Freshworks

San Mateo, CA
Full Time
Director
244k-331k
16 days ago

Job Description

About the Role

Freshworks is a company that builds uncomplicated service software designed to deliver exceptional customer and employee experiences. With a people-first approach to AI, Freshworks aims to eliminate friction and enhance productivity for organizations worldwide. Trusted by over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, the company employs over 4,500 people globally to fuel customer loyalty and service efficiency. The role of Senior Director - Integrated Field Marketing, AMER (New Business & Expansion), involves leading regional execution across multiple sales segments to drive pipeline growth and customer expansion in the Americas.

Key Responsibilities

  • Design and execute segment-specific field marketing strategies across SMB, Commercial, Mid-Market, and Field, aligned to both new logo acquisition and expansion motions.
  • Support both direct and partner-led GTM across regions and collaborate with multiple sales leaders to align marketing plays to pipeline goals.
  • Manage and grow a high-performing team of regional field marketers.
  • Foster cross-segment collaboration to scale winning plays and share best practices across sales motions and verticals.
  • Drive integrated programs including ABM, field and partner events, webinars, executive roundtables, and digital plays, localized by segment and region.
  • Collaborate with demand generation, campaigns, and partner teams to deliver full-funnel pipeline acceleration programs.
  • Partner with Customer Success and Sales to identify and execute expansion marketing initiatives—including upsell/cross-sell ABM and product adoption campaigns.
  • Build a repeatable marketing engine that supports both acquisition and growth within accounts.
  • Track and optimize segment-level contribution to pipeline, bookings, and revenue across new business and expansion.
  • Manage budgets across segments and motions, partnering with Finance and Analytics to optimize return on marketing investment.

Requirements

  • 15+ years of progressive experience in B2B marketing, with success in multi-segment and multi-motion field marketing roles.
  • Experience in SaaS or cloud-based software markets, ideally serving Commercial and Mid-Market customers.
  • Proven ability to lead integrated marketing programs that span new business and customer growth.
  • Deep understanding of GTM alignment, partner marketing, and ABM strategy.
  • Strong track record of collaborating with Sales, Success, and cross-functional Marketing teams.
  • Excellent analytical skills and command of attribution models, conversion metrics, and ROI tracking.
  • Proficiency in Salesforce, Marketo, 6sense, and field/event tools.

Nice to Have

  • Experience working with regional and international teams, particularly in North America and India.
  • Knowledge of digital marketing, ABM, and event management tools.

Qualifications

  • Formal educational qualifications are not explicitly specified in the description.

Benefits & Perks

  • Annual base salary range of $244,000 - $330,750 USD plus bonus compensation.
  • Multiple options for dental, medical, vision, disability, and life insurances.
  • Equity and ESPP programs, flexible PTO, flexible spending accounts, commuter benefits, and wellness benefits.
  • Adoption and parental leave benefits.

Working at Freshworks

Freshworks is committed to creating a global workplace that enables everyone to find their true potential, purpose, and passion regardless of background, gender, race, sexual orientation, religion, or ethnicity. The company values diversity and believes that a vibrant, inclusive work environment advances the goals of its employees, communities, and business.

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Job Details

Posted AtJul 10, 2025
Job CategoryEvent Marketing
Salary244k-331k
Job TypeFull Time
Work ModeRemote
ExperienceDirector

Job Skills

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About Freshworks

Website

freshworks.com

Location

San Mateo, CA

Industry

Software Publishers

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