Senior Director, UX Design

About the Role

Key Responsibilities

• Define and deliver experience strategy by establishing a replenishment and merchandising experience for home office associates aligned with broader member and associate goals within the first 90 days.
• Demonstrate measurable improvements in associate efficiency, tool adoption, or satisfaction within 12 months.
• Manage and coach a team of Directors of Experience Strategy, ensuring each squad is aligned to the overall strategy.
• Ensure all squads deliver validated solutions that address high-priority goals within the first year.
• Facilitate strategic workshops with senior leaders and ensure squads apply design thinking rituals in their initiatives.
• Improve replenishment accuracy, product placement, or decision-making speed through innovative solutions tested with associates by year one.
• Oversee research priorities across squads and translate findings into actionable strategies.
• Implement a research-to-roadmap process within 6 months to ground squad initiatives in associate and business insights.
• Partner with Walmart enterprise UX, Product, and Engineering teams to integrate Sam's Club needs into enterprise platforms.
• Oversee execution of squad portfolio projects, ensuring on-time delivery, in-club pilots, and scaled rollouts.
• Deliver scaled initiatives that show documented business impact and strong associate adoption by the end of year one.

Requirements

• Ability to lead through Directors, set long-term vision, and align multiple squads toward measurable outcomes.
• Track record of delivering large-scale initiatives tied to efficiency, adoption, or satisfaction metrics.
• Skilled at applying and scaling design thinking, from facilitating workshops with executives to embedding rituals in squads.
• Deep empathy for associates, with ability to transform insights into strategies that improve daily workflows.
• Proven ability to translate data and user research into long-term strategies and roadmaps.
• Ability to partner with executives across business, merchandising, operations, and technology to drive alignment and adoption.
• Experience managing Directors or senior managers, building strong leaders who can run squads effectively.
• Excellent storytelling and influence skills to communicate strategies clearly and inspire both associates and executives.
• Minimum of a Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area with 7 years' experience, or 9 years' experience in related fields.
• At least 4 years of supervisory experience.

Nice to Have

• Design certification (e.g., IDEOU - Foundations in Design Thinking Certificate).
• Experience driving product development in a user experience area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (retail, supply chain, eCommerce, healthcare).
• Background in creating inclusive digital experiences and knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
• Knowledge of accessibility best practices and assistive technologies.
• Experience applying AI/agentive technologies to decision-making and process optimization.

Qualifications

• Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
• Option 2: 9 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
• 4 years' supervisory experience.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and PPTO for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and employment length.
• Live Better U education benefit program covering tuition, books, and fees for associates.