Senior Manager Digital Channel Technologies

About the Role

Key Responsibilities

• Provides front line leadership for those involved in the development, design, delivery, and optimization of ecommerce & marketing technologies and systems supporting company business processes and objectives.
• Performs analysis, selection, and modification of enterprise systems and application software to meet business needs.
• Coordinates cross functional delivery of services to user groups and ensures IT service is uninterrupted.
• Provides direction for the effort required to protect the company's data, tools, and information systems.
• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
• Provides motivational, thought, and technical leadership to the team.
• Analyzes market trends, customer needs, and competitive landscape to drive innovation across the business area.
• Develops and implements solutions to optimize customer experience including website design, user designs and flows.
• Communicates and conducts briefings with leadership team regarding ongoing operations and strategic initiatives.
• Creates workforce and staffing plans, manages budget, and allocates resources effectively to achieve business goals.
• Hires, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements

• Requires a Bachelor's degree and a minimum of 7 years of relevant experience with 5+ years of managerial experience, or an advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
• Proficiency in delivering end-to-end enterprise solutions for digital marketing and ecommerce platforms leveraging AI solutions.
• Knowledge of content management systems (e.g., AEM, Drupal) and digital asset management systems.
• Experience with digital marketing campaign management across multiple channels like email, social, search.
• Hands-on experience with e-commerce platforms (e.g., Salesforce, Adobe, Commercetools).
• Experience implementing digital communication tools including SMS/email campaigns and AI-driven personalization.
• Familiarity with chatbots and conversational AI for customer engagement.
• Ability to design and optimize self-service features within online portals.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work collaboratively in a matrix organization and influence strategy and outcomes.

Nice to Have

• Bachelor's degree in engineering, science, or technical field and minimum of 10 years of relevant experience with 7+ years of managerial experience.
• Advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience.
• Broad management and leadership knowledge to lead multiple global teams.
• Detailed functional and operational expertise in digital transformation and customer experience.

Qualifications

• Bachelor's degree in a relevant field or advanced degree.
• Minimum of 7 years of relevant experience with 5+ years of managerial experience, or 5 years of relevant experience with an advanced degree and 5+ years of managerial experience.

Benefits & Perks

• Competitive salary and flexible benefits package.
• Salary range for U.S. locations: $156,000 - $234,000.
• Eligibility for short-term incentive (Medtronic Incentive Plan).
• Health, Dental, and Vision insurance.
• Health Savings Account, Flexible Spending Account.
• Life insurance, Long-term disability leave.
• Dependent daycare spending account, Tuition assistance/reimbursement.
• Well-being programs, Incentive plans, 401(k) with employer contribution and match.
• Paid time off, Holidays, Employee Stock Purchase Plan, Employee Assistance Program.
• Additional retirement and savings plans.