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Senior Manager-Digital Product Management

American Express

Phoenix, AZ
Full Time
Senior
90k-165k
11 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities

  • Define product vision, strategy & roadmap understanding end user needs to enable intuitive and value-add digital experience
  • Continuously engage with partners and stakeholders to review growth opportunities for the product to increase digital engagement
  • Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions
  • Manage the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams
  • Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
  • Partner closely with Technologies to translate Business requirements into solutions that meet customer's needs
  • Create and maintain a feature backlog in collaboration with partners and colleagues
  • Assess value, develop use cases and prioritize features and user stories to ensure work focuses on those with maximum value aligned with the product strategy
  • Craft high quality user stories with robust acceptance criteria
  • Lead iteration planning and product release plans, creating clear sprint/increment goals
  • Oversee delivery of features through the development lifecycle, mitigating impediments and tracking completion against goals
  • Maintain in-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
  • Stay updated with industry, competitor, Agile/SAFe methodologies and new trends
  • Create and implement go-to-market strategy working with all stakeholders

Requirements

  • 5+ years' experience as a product owner or manager within a user-centric, digital product development team
  • Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product
  • Experience building digital products
  • Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships and influence decisions with cross-functional stakeholders
  • Excellent written and verbal communication skills
  • Highly organized with a can-do attitude
  • Ability to connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
  • Demonstrated teamwork and collaboration skills
  • Ability to self-start, operate with a high degree of independence, and navigate ambiguity
  • Experience with Agile methodologies including Scrum, Kanban and SAFe
  • Bachelor's Degree preferred or relevant professional experience

Nice to Have

  • Experience with Agile methodologies including Scrum, Kanban and SAFe

Qualifications

  • Bachelor's Degree preferred or relevant years of professional experience

Benefits & Perks

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Working at American Express

American Express's culture is centered on innovation, shared values, leadership, and a commitment to supporting colleagues' well-being. The company fosters a collaborative, inclusive environment that values diverse perspectives, continuous learning, and employee growth. It emphasizes flexibility through its Amex Flex model, supporting various work arrangements to help colleagues thrive both professionally and personally.

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Job Details

Posted AtJul 16, 2025
Job CategoryProduct Management
Salary90k-165k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

Job Skills

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About American Express

Website

americanexpress.com

Company Size

10000+ employees

Location

Phoenix, AZ

Industry

Other Nondepository Credit Intermediation

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