Senior Manager - Digital Product Management (Card Development)

American Express

New York, NY

Full Time

Senior

90k-165k

3 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves creating and launching innovative card-related products, benefits, and marketing capabilities within the US Card Product Development team of GCS Enterprise Solutions, focusing on strategic thought leadership, process design, project management, and cross-functional collaboration to shape the future of American Express' value to commercial customers.

Key Responsibilities

Lead the launch of new products, benefits, and marketing capabilities working across all card products
Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
Lead key operational processes and integrations by partnering and managing relationships with collaborators in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
Understand business goals and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development

Requirements

Ability to identify and understand business needs and turn them into technology requirements
Ability to understand the details of complex processes and an orientation toward process improvement and innovation
Prior experience with payments and agile product development / delivery a plus
Ability to lead end-to-end product development process in a highly focused fashion
Strong project management, collaboration, communication, and presentation abilities
Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
Creative and innovative problem solver who is comfortable with ambiguity and evolving strategies
Track record of achieving results in a highly matrixed organization and influencing internal alignment across multiple lines of business
Passion for doing what is right for the customer
Embodies a "team" mentality with strong ownership for project delivery
Bachelor's degree and 5+ years of related experience

Nice to Have

Experience with payments and agile product development / delivery

Qualifications

Bachelor's degree
5+ years of related experience

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express fosters a culture built on innovation, shared values, and leadership behaviors. The company emphasizes support for colleagues' holistic well-being, professional growth, and a flexible working environment through its Amex Flex model, which offers onsite, hybrid, or virtual work arrangements depending on role and business needs.

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