Senior Manager - Digital Product Management (Card Program)

American Express

Atlanta, GA

Full Time

Senior

90k-165k

5 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves creating digital experiences—from payments to rewards to servicing—that keep us connected to our customers and serve them at every touchpoint. The position is within the Global Commercial Services (GCS) division, focusing on developing a next-generation digital ecosystem to empower businesses to manage and grow with confidence.

Key Responsibilities

Engage in early strategic planning and discovery to define MVP scope, point-of-arrival vision, and phased delivery approaches that balance near term impact with long-term scalability
Lead the development of digital capabilities that enhance efficiency, scalability, and customer experiences across the business ecosystem
Drive collaboration with engineering, design, product, business partners and cross-functional teams to align priorities, resolve trade-offs, and accelerate delivery of high impact initiatives
Identify opportunities to enhance existing capabilities to improve scalability and speed to market
Develop solutions that enable seamless integration across systems ensuring cohesive and intuitive digital experiences
Proactively identify inefficiencies in current processes and create strategies to streamline workflows to improve outcomes
Document business architecture and digital capabilities to ensure clarity, alignment, and integration across experiences
Leverage data-driven insights to refine digital capabilities, optimize usability, and drive adoption at scale
Communicate strategies, progress, and outcomes to senior leadership and updates to senior leadership and key partners
Foster a culture of accountability, collaboration, and coaching team members while modeling execution excellence

Requirements

5+ years of experience in product management, platform development, or related roles within financial services or technology
Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
Strong ability to collaborate across teams and drive alignment on priorities and execution
Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
Strong analytical skills with experience using data and research to guide decision-making
Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
Familiarity with agile methodologies and product development frameworks
Bachelor's degree in business, computer science, engineering, or a related field

Nice to Have

Master's degree (MBA) or equivalent
Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
Strong understanding of customer experience, platform scalability, and digital experience feature development
Ability to align product strategy with business goals and drive meaningful impact
Experience presenting to senior executives and influencing cross-functional teams

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We support our colleagues with the support they need to thrive, professionally and personally, through initiatives like Amex Flex, our enterprise working model that provides greater flexibility while preserving our in-person culture.

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