Senior Manager, Marketing Revenue Operations (Preferably based in New York)

Polyai

New York, NY

Full Time

Senior

130k-145k

12 days ago

Job Description

About the Role

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. We're looking for a Marketing Revenue Operations leader who can build structure, accelerate pipeline via timely data insights, and partner cross-functionally to drive results. As Senior Manager, Marketing Revenue Operations, you'll serve as the operational & business partner to the CMO's organization. You will own the systems, processes, and reporting that power Marketing. This is a high-impact role for someone who thrives in a fast-paced environment and wants to shape how Marketing contributes to revenue.

Key Responsibilities

Full ownership of the marketing technology platforms.
Website management & marketing-based maintenance.
Ensure system interoperability, data cleanliness, and integration across GTM systems.
Design and maintain dashboards that give visibility into pipeline & campaign ROI.
Own campaign logic and data models that power analytics and forecasting.
Deliver proactive insights and analysis to the team and business.
Create and optimize marketing campaign components (email, landing pages, automations, events).
Lead campaign design across HubSpot, Salesforce, ABM platforms, webinars, and partner motions.
Ensure data integrity and seamless handoff between Marketing and Sales.
Support pipeline forecasting and ROI calculations for marketing initiatives.
Define best practices for campaign management, reporting, and attribution.
Act as the operational lead for AE- and partner-driven programs.
Drive foundational Salesforce strategy for marketing and pipeline management.
Partner with Sales, Partnerships, and Finance to align on forecasting, budget, and pipeline goals.

Requirements

7-10+ years of experience in Marketing Ops, RevOps, or GTM Strategy within B2B SaaS.
Expertise in pipeline management, velocity tracking, and forecasting.
Hands-on technical skills across Salesforce, HubSpot, ABM tools, and analytics platforms.
Track record of owning and scaling marketing tech stacks.
Strong cross-functional leadership with the ability to influence at the executive level.
Experience in enterprise sales environments.
Comfortable moving quickly in a fast-paced, scaling environment.

Nice to Have

Experience working in a fast-paced, scaling environment.

Qualifications

Experience in Marketing Ops, RevOps, or GTM Strategy within B2B SaaS
Technical proficiency with Salesforce, HubSpot, ABM tools, and analytics platforms

Benefits & Perks

Participation in the company's employee share options plan
100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
WFH allowance with perks like noise-cancelling headphones or a comfortable desk chair
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven

Working at Polyai

At PolyAI, we take great pride in our values - they guide everything we do. Our core values are: Only the best, Ownership, Relentlessly improve, Bias for action, Disagree and commit, Build for people. We believe that a strong culture leads to meaningful work and lasting impact. We are committed to diversity and creating an inclusive environment for all employees, with decisions based on business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.

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