Senior Manager - Product Management, Consumer Banking

About the Role

Key Responsibilities

• Manage both near-term and long-term calendar of strategic priorities across workstreams on behalf of the Consumer Banking Product Management team, ensuring optimal rollout of both customer-facing and back-end initiatives
• Coordinate with broader Enterprise partners inclusive of Customer Marketing, EDDS, and Product Development to determine potential bottlenecks and sequencing opportunities
• Directly manage and evolve Consumer Banking-owned online assets, inclusive of product Security Curriculum, FAQs, and other adjacent experiences
• Own and manage customer insights learning agenda, including in-house customer research panel, ad hoc research engagements, Enterprise panels, and quarterly NPS reports to inform product roadmaps, customer experiences, and communications
• Partner with internal Consumer Banking Product Management and Analytics teams to identify research priorities based on product evolution and industry trends
• Oversee complaint monitoring program, including timely review and actioning of complaints and support on Enterprise-wide and regulatory reporting
• Manage one direct report

Requirements

• 5+ years of professional experience in product management, operations, or consulting/strategy
• Strategic thinker with the ability to proactively identify areas of opportunity and drive results
• Exceptional interpersonal, leadership and influencing skills with the ability to work collaboratively across functions and levels
• Strong project management skills with exceptional attention to detail, managing multiple projects and priorities across complex, cross-functional teams
• Strong oral and written communication skills
• Ability to stay calm under pressure and flexible amidst change
• Intellectual curiosity around the Banking space and external trends
• Positive 'roll-up your sleeves' attitude and ability to work with a start-up mentality, including adaptability as the organization grows
• Passion for the customer and end user experiences

Nice to Have

• Experience working in consumer banking or financial services
• Familiarity with customer research and insights methodologies
• Experience managing online assets and digital experiences

Qualifications

• Educational background is not explicitly specified in the description

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities