Senior Manager, UX Design, Amazon Delivery Customer Experiences

Amazon

Bellevue, WA

Full Time

Director

162k-268k

9 days ago

Job Description

About the Role

Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery, returns, and re-commerce in shopping? Amazon Delivery's Customer Experiences team (ADX CX) is seeking a Senior UX Manager to join us in shaping products and services that will enable millions of customers worldwide to control when, where, and how they receive and manage purchases from Earth's largest selection. As a diverse group of design and research professionals, this means driving innovation for our customer experiences alongside Amazon's ever-evolving delivery, returns, and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy, reliable, seamless, and delightful for customers worldwide.

Key Responsibilities

Manage and grow a design team that spans support across an array of products and programs in the organization
Partner with leaders within and outside of the organization to define visions, influence strategies and investments, and drive a culture of innovation
Lead and manage team resources, budgets, and success criteria to align with business priorities and improve design team partnerships
Align and coach your team through continuous improvements in prioritization, efficiency, and personal career development
Educate and advocate for a high bar in design thinking and quality of design in partnership with leaders across the organization
Contribute to the advancement of the design community within the organization and across Amazon

Requirements

12+ years of design experience
7+ years of leading multi-disciplinary design teams (visual design, interaction design, user research, etc.)
Experience leading a diverse team in the delivery of end-to-end experiences (user flows, wireframes, high-fidelity visuals)

Nice to Have

Experience presenting to and effectively advising senior leaders outside of design
Experience leading embedding design within product teams for agile design and development collaboration

Qualifications

Formal educational background not explicitly specified, but extensive experience required

Benefits & Perks

Competitive salary range from $162,300/year to $268,400/year depending on geographic location and experience
Equity, sign-on payments, and other forms of compensation may be provided as part of a total package
Full range of medical, financial, and other benefits

Working at Amazon

We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice through objective insights that inform the collective design and increase customer empathy across Amazon.

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