Senior Marketing Communications Specialist

About the Role

Key Responsibilities

• Manage and track member communications to ensure all materials are created, approved, finalized, and implemented timely.
• Proofread client-specific member letters to ensure correct data is populated based on final approved documents.
• Facilitate updates to all communications throughout the yearly readiness cycle.
• Attend conference calls with clients, Account Management, and vendors as needed.
• Assist with new client implementations.
• Act as primary liaison to account management for ad hoc communications and updates.
• Support Medicare Prescription Payment plan communications as a backup.
• Support special projects and other Government Program processes during non-peak seasons.
• Promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training of Account Management staff regarding CMS guidelines, processes, and procedures.
• Provide service and analysis to support operations and business objectives of the Medicare Part D Member Communications Department.

Requirements

• 3+ years of experience with Medicare Part D operations including an understanding of regulatory guidance.
• 1+ years of experience in compiling and editing documentation.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Cross-collaboration skills.

Nice to Have

• 3+ years of experience within the PBM industry.
• 1+ years of project management or account management experience.
• Experience and demonstrated familiarity with Employee Group Waiver plans.
• Experience gathering and documenting customer requirements to support client and CMS expectations.
• Solid written and verbal communication skills.
• Proven ability to work under tight time frames and think outside the box with emphasis on quality.
• Demonstrated ability to work both independently and as a team member.

Qualifications

• Educational background is not explicitly specified, but experience requirements imply a need for relevant professional experience.

Benefits & Perks

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• Salary range from $71,200 to $127,200 annually based on full-time employment.
• Remote work flexibility.