Senior Product Manager

About the Role

Key Responsibilities

• Leading and participating in the development of product strategy to support the strategic positioning of Relias solutions in the healthcare market
• Influence and align executive stakeholders, sales, marketing, customer success, and engineering on product vision, priorities, and trade-offs
• Build trust and credibility by balancing customer needs, business goals, and technical feasibility
• Leveraging market sizing (TAM, SAM) and competitive analysis to identify high-value opportunities and use financial models to support investment decisions
• Formulating and testing hypotheses using customer insights, data analysis, and experimentation to drive decision-making
• Lead the discovery process through qualitative and quantitative research to understand customer needs, opportunities, and pain points
• Establishing and tracking key business and product metrics such as retention, activation, engagement, and revenue impact, and analyzing trends for insights
• Working closely with engineering and UX teams to break down complex problems into iterative solutions and development milestones, balancing short-term execution with long-term strategy
• Providing business and market context to the development team
• Defining clear, measurable outcomes and ensuring alignment across cross-functional teams
• Defining and refining detailed requirements, user stories, and acceptance criteria that ensure clarity and execution alignment
• Driving sprint planning, backlog prioritization, and stakeholder alignment to ensure on-time, high-quality delivery
• Facilitating and performing demos for both technical and business stakeholders
• Creating product documentation including release notes, FAQs, and Launch Briefs
• Partner with Marketing, Sales, and Customer Success to develop commercialization strategies for Relias products, features, and acquisition migrations
• Define release criteria, instrumentation plans, and success metrics to ensure product quality and measurable impact
• Conduct post-launch analysis and iteration cycles to continuously improve the product based on real-world performance
• Defining and improving product management best practices for Relias, mentoring teammates
• Other duties as assigned

Requirements

• 9+ years of experience in product management in SaaS and/or healthcare industry
• Bachelor's Degree
• Proven ability to deliver solutions to business problems, assessing risks and data to inform prioritization
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
• Experience with agile development process, User Experience, and customer discovery
• Experience with feature and business planning and go-to-market of new products
• Understanding of business requirements of internal functions like sales, engineering, and marketing
• Understanding of contemporary technologies and their applicability to solve healthcare business problems
• Can-do attitude with ability to get things done under minimal supervision and drive results across cross-functional teams
• Strong written and verbal communication skills, solid presentation skills, and proven ability to run effective meetings
• Very strong interpersonal skills with a demonstrated ability to achieve results through influence
• Ability to evaluate and prioritize Generative AI use cases based on GenAI capabilities and limitations, aligned with user needs and platform strategy

Nice to Have

• Degree in computer science, technical discipline, or healthcare specialty

Benefits & Perks

• Fantastic health and wellness benefits package, including an outstanding 401k match
• Flexible PTO program
• Generous and inclusive parental leave policy
• Relias pays for the employee portion of the monthly healthcare premium
• Flexible work environment with onsite and work from home options
• Active Employee Resource Groups open to all employees
• Comprehensive onboarding program
• Growth and career advancement opportunities
• 20%+ annual employee promotion and transfer rate
• Multiple development program options including leadership development, professional development curriculums, and Nanodegree options in technology and data science
• Professional development through conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries