Senior Product Manager - Checkout/Payment Experience

About the Role

Key Responsibilities

• Be responsible for the PIMS experience, ensuring a smooth checkout process for both care team members and pet parents, and identify customer/user types and define relevant use cases.
• Work closely with partners to develop clear product requirements and use cases, and collaborate with the payments team to align on back-end functions influencing UI design.
• Drive the exploration of features and insights that impact pet parents and the care team, and write both short and long-term product vision statements.
• Develop and maintain a product roadmap and backlog, ensuring alignment with customer-first goals, and lead cross-functional delivery including technical and non-technical teams.
• Define success metrics and improvements, measure and communicate the impact of product changes to guide prioritization.
• Identify risks to project deliverables and timelines, ensuring successful product delivery and minimizing roadblocks.

Requirements

• 8+ years in digital product management, with experience delivering end-to-end projects.
• Hands-on experience with EMR, PIMS, or health information management technologies, and the ability to conceptualize, develop, and scale products/services.
• Excellent written and verbal communication skills, with a collaborative approach and a strong sense of ownership in delivering customer-centric solutions.
• Ability to turn data into actionable insights and develop a clear, customer-focused product vision backed by qualitative and quantitative data.
• Strong attention to detail with the ability to prioritize and lead tasks.

Nice to Have

• Familiarity with the pet care industry, trends, and in-depth experience within the veterinary profession in the US.