Senior Product Manager, Sales Enablement & Operations

About the Role

Key Responsibilities

• Collaborate across functional and product groups to plan and drive innovative improvements to methodologies, strategy, and processes.
• Be a key influencer by driving change through strong collaboration across organizational boundaries and levels.
• Partner with E2E platform teams to develop and execute on a plan for implementation in a target state solution.
• Routinely deliver a great outcome for all customers through the efficient use of software development resources.
• Analyze and synthesize data into actionable next steps to improve the customer experience.
• Be an ambassador for your product and be able to sell your ideas up, down and across Global Business Solutions Group (GBSG).
• Tell well crafted stories with excellent presentations that reinforce your message.
• Envision the future and partner with platform teams to develop enhancements for legacy platforms.
• Invest in AI individually and at a company level, working to improve our Agent experiences by measuring how we're doing and driving priorities to improve.
• Participate in and facilitate analysis sessions to capture desired capabilities and understand business requirements.
• Document requirements and acceptance criteria for user stories as appropriate for the Agile Scrum Team.
• Ensure the proper level of production support is delivered to application users and managers.
• Define process for root cause analysis and identification; work across teams to ensure the root cause is fixed.

Requirements

• 3-5 years designing and delivering exceptional software products in a Product Manager role with an emphasis on organizational effectiveness.
• BA/BS or equivalent experience required, MBA or MS advanced degree is a plus.
• High energy, self-starter with a positive mindset and with a 'can do' attitude.
• Must be present, persistent, ambitious, curious and creative and willing to challenge their team to dream big.
• Comfortable with change, uncertainty and charting new territory.
• Strong partner management skills, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means with both internal and external audiences.
• Results-oriented with a track record of focusing on high impact activities and driving strategic initiatives through to execution without direct authority.
• A critical and analytical thinker that can find innovative ways to solve problems with technology.
• Effective communicator, presenter, and negotiator.
• Experience with Agile development and methodologies, specifically in the role of Product Owner.
• Proficient in methods to develop and convey ideas and concepts in a fast, iterative manner (Google Sprint, storyboards, wireframes, paper prototyping, etc).
• Proven expertise leading cross-functional teams that deliver customer-focused product offerings on-time and with high quality.
• Experience developing mobile or web-based products, interfaces, technologies and platforms.
• Strong analytical and technical background with a fascination and respect for minutia and interconnected applications.
• Deep analytical skills and ability to analyze data and research to create strategic visions.
• Experience with business process redesign principles, process mapping tools and techniques.
• Working knowledge of testing strategies/plans/cases, including automated testing.
• Stays apprised of industry trends and best practices via available channels and leverages as necessary.
• Exhibits a passion for learning new emerging skills relevant to their role.
• Strong project management skills and an ability to think and lead complex projects simultaneously.
• Understanding of cutting edge target state tech stack technologies like JavaScript-ES6, AWS, React.js, Custom Elements, FlexBox, Cocoa, Java, GraphQL, Selenium & Saucelabs. Agile tools: Aha!, Jira, Confluence. Platforms: SalesForce, OpenText.

Nice to Have

• MBA or MS advanced degree.

Qualifications

• BA/BS or equivalent experience.