Service Inside Account Manager

Extreme Networks

Salem, NH

Full Time

Mid Level

18 days ago

Job Description

About the Role

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.

Key Responsibilities

Responsible for renewal quoting and upselling in a specified region/territory
Attain monthly/quarterly/annual quota on assigned region/territory
Weekly forecasting/commitment for service
Team with partners to cross-sell and up-sell services into existing customer base to create incremental pipeline and revenue
Create pro-active and re-active quotes for customers and partners, including facilitating special pricing requests and verifying serial numbers and RMAs
Manage service contracts and renewals for customers in the assigned region/territory
Manage service sales campaigns and promotions for the region/territory
Close all service renewal opportunities on time
Regularly report pipeline and opportunities both internally and externally, ensuring Salesforce accuracy
Identify product upsell opportunities and collaborate with the product account team
Work with internal teams to protect data integrity and manage service orders

Requirements

2+ years in Inside Sales experience
Strong telephone communication skills and comfort calling on clients
Desire to grow a career in Service Sales utilizing consultative sales techniques
Ability to work well in a fast-paced, team environment
Experience with Salesforce.com
Strong Microsoft Excel skills
Strong verbal and written communication skills
Interest and knowledge of software/hardware technologies
Up to 5% travel requirement

Nice to Have

College Degree
Experience with computer networking technologies
Interest and knowledge of software/hardware technologies

Working at Extreme Networks

Extreme Networks creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. We encourage people from underrepresented groups to apply. We strive to prevent discrimination, harassment, and subtle barriers to success, fostering an inclusive environment where all employees can thrive.

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