Shift Manager (Internal Promotion)

About the Role

Key Responsibilities

• Execute responsibilities for people, customer, and service
• Ensure that all Team Members complete their tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Greet customers with a smile, be polite and pleasant when speaking with customers
• Work with management and fellow employees to serve customers with a sense of urgency
• Provide regular feedback to the RGM on the performance of Team Members
• Assist profit & loss management by following cash control/security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed
• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready
• Use approved time-keeping system accurately
• Perform physical tasks such as lifting, carrying trash, sweeping, mopping, and cleaning grounds

Requirements

• Must be at least 18 years old
• Must have reliable transportation
• Must pass a background check
• Able to do basic business math
• Able to stock shelves and coolers
• Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
• Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time