SMB Account Executive

Front

Chicago, IL

Full Time

Mid Level

14 days ago

Job Description

About the Role

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. The company is backed by top venture capital firms and has received numerous accolades for its workplace culture. Front is seeking a proactive, motivated, and collaborative seller to join the US-based Account Executive team, focusing on introducing Front to prospective clients in the global markets and working closely with internal partners and sales leadership.

Key Responsibilities

Engage with clients at all points of the sales cycle, from outbound prospecting and acquiring clients to leading deep discovery and technical product demonstrations, to negotiating and closing deals.
Bring together internal resources and cross-functional teams to enable a successful prospect experience in the sales process.
Provide timely and accurate forecasts and effectively manage the opportunity pipeline.
Identify and execute innovative and effective outbound selling motions, working towards a monthly goal for self-sourced pipeline creation.
Maintain a real-time understanding of Front's product offering and the competitive landscape to position win-based proposals and pricing.

Requirements

2+ years in a full-cycle B2B sales role, with at least some experience selling technology or software.
Strong written and verbal communication skills.
Experience in building qualified pipeline and identifying new opportunities.
Consistent overachievement against sales targets in past experiences.
Ability to adapt, pivot, and change approach based on business needs.

Nice to Have

Experience with outbound prospecting and sales in a SaaS environment.
Familiarity with the customer service or AI technology landscape.

Qualifications

Experience in a full-cycle B2B sales role, preferably in technology/software.

Benefits & Perks

Competitive salary
Equity (post-series D backed by leading VCs)
Private health insurance, including plan options at no cost to employees
Focus Fridays for learning and development
Flexibility to work from home 3 days/week
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend for fitness and activities
Wellness Days (additional day off in months with no holidays)
Holiday Break (offices closed from Christmas to New Year's Day)

Working at Front

Front has received numerous Great Place to Work accolades, including recognition as a top workplace in SF, the US, and by industry publications. The company values collaboration, innovation, and a customer-first mindset, fostering a supportive and dynamic work environment.

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