Social Media Customer Relationship Specialist

About the Role

Key Responsibilities

• Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, and App Store.
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns or inquiries.
• Create and manage 'cases' for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks, and achieve operational metrics.
• Proactively identify leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction.

Requirements

• Ability to commute and train at the office in Warren, MI.
• 1+ years' experience supporting customers in a professional setting.
• Bachelor's Degree Required.

Qualifications

• Entry Level experience.

Benefits & Perks

• Fun/Interesting workload that has Remote Possibility after training.
• A cutting-edge team that cares and invests in your development.
• Health, Dental, Vision.
• 401k, PTO, Paid Holidays, EAP(s), etc.
• Weekly pay.
• Ability to advance within a Fortune 50 Company.