Social Media Support Specialist

Repl.It

Foster City, CA

Full Time

Mid Level

80k-115k

4 days ago

Job Description

About the Role

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Replit makes software creation accessible, collaborative, and lightning-fast. As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, and Reddit. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement.

Key Responsibilities

Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues
Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, and Reddit
Monitor social media channels for product feedback, technical issues, and community sentiment
Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
Work cross-functionally with marketing and community teams to align messaging across channels

Requirements

2+ years of social media support experience, particularly on X (Twitter), LinkedIn, and Reddit
Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows
Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
Strong written communication skills for public-facing social media interactions
Ability to maintain brand voice and tone across different social platforms
Understanding of developer communities and technical terminology

Nice to Have

Experience with community management or developer relations
Background in B2B SaaS customer success or support
Experience with AI tools (Claude, ChatGPT, etc.)
Experience with Replit Tools + Tech Stack for this role

Qualifications

Full-stack development
Social media management
Slack
Mid-level experience
Zendesk
B2B Customer support
SaaS
AI

Benefits & Perks

Competitive Salary & Equity
401(k) Program
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Commuter Benefits
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement
Flexible Time Off (FTO) + Holidays
Quarterly Team Gatherings
In Office Amenities

Working at Repl.It

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Apply Now