Software Engineer

AvePoint

Richmond, VA

Full Time

Senior

about 2 months ago

Job Description

About the Role

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Key Responsibilities

Provide Tier 3 support of AvePoint on-premises and cloud applications, ensuring timely response to and resolution of customer questions and issues to maintain customer satisfaction
Review code to debug, identify root cause, and provide change suggestions
Act as an escalation point for Tier 2 support team, collaborating to solve customer issues
Act as an extension of R&D team to troubleshoot and resolve advanced software issues
Communicate with customers with troubleshooting guidance and manage customer expectations around resolutions

Requirements

Bachelor's Degree or above in Computer Science/Information Technology or equivalent
Strong knowledge and understanding of object-oriented programming (C#/.NET) required
5 years or more hands-on development experience
Knowledge of database technology (SQL Server preferred), as well as optimization and analysis
Strong analytical skills and technical research capabilities
Excellent verbal and written communication skills
Familiarity with cloud computing, Kubernetes and Azure is a plus
Self-Motivated with keen attention to detail and excellent organization skills
Ability to continue to learn and maintain enthusiasm and sensitivity to new technologies

Nice to Have

Familiarity with cloud computing, Kubernetes and Azure

Qualifications

Bachelor's Degree or above in Computer Science/Information Technology or equivalent
5+ years of hands-on development experience

Benefits & Perks

Base salary range of $81,000 - $152,000
Comprehensive benefits including medical, dental, vision, 401(k) with match, unlimited PTO
Potential bonuses, commissions, or equity (RSUs) depending on role
Competitive, fair, and equitable total rewards

Working at AvePoint

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Apply Now