Software Operations Intern

About the Role

Key Responsibilities

• After-sales System Operation and Maintenance: Responsible for the operation and maintenance of the North American after-sales system in MP, including account management and timely handling of dealer issues
• Product Operation Support: Collect and organize relevant product data through the system, make evaluations, and provide feedback on issues to relevant business units at headquarters
• Software Operation Support: Support the headquarters' software operations team by executing commercial software strategies in the North American region, analyzing data, and providing timely process feedback
• Department Assistant: Handle administrative and assistant-related tasks assigned by the team leader to support overall department efficiency

Requirements

• Currently pursuing or recently completed a Bachelor's degree in Software Development, Information Systems, Data Science, Business, or a related field
• Interest in data governance, system operations, or software support roles
• Basic proficiency in Microsoft Excel; familiarity with tools like SPSS or SQL is a plus
• Comfortable using standard office applications (e.g., Outlook, PowerPoint, Word)
• Willingness to learn ERP or CRM systems (e.g., SAP, Salesforce) through hands-on experience
• Exposure to or curiosity about data visualization tools such as Power BI or Tableau
• Detail-oriented mindset with a desire to learn how to identify and correct data issues
• Strong interest in improving organizational processes and documenting workflows
• Clear and respectful communication skills, both written and verbal
• Ability to follow instructions, ask questions when unsure, and work with cross-functional teams
• Organized and reliable, with the ability to manage time and meet assigned deadlines
• Eagerness to grow professionally in a global, multicultural work environment

Nice to Have

• Familiarity with tools like SPSS or SQL
• Experience with ERP or CRM systems such as SAP or Salesforce
• Knowledge of data visualization tools like Power BI or Tableau

Benefits & Perks

• Part-time position
• Salary Range: $18.00 - $23.00 per hour