Solutions Engineer- Logs Management & Analytics (Remote, United States)

About the Role

Key Responsibilities

• Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
• Present Dynatrace's vision to our customers' C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to our customers during key marketing events.
• Ensure key demonstrations are delivered at industry or partner-sponsored events, either by yourself or team members.
• Gather, qualify, and provide feedback from customers to Product Management to improve market share and meet market needs.
• Build best practices and share knowledge with the team to develop capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning and development opportunities.
• Create and modify Dynatrace template presentations tailored to customer demands, supporting internal sales teams and partners as a trusted technical advisor.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience with observability and log collectors/pipelines such as FluentBit, OpenTelemetry, Cribl, and Logstash.
• Experience with query languages such as SQL, SPL, or KQL.
• Experience with web technologies such as HTML, CSS, and JavaScript.
• Experience with programming or scripting technologies such as Java, .NET, PHP, Go, Node.js, and databases.
• Advanced knowledge of Operating Systems including Windows and Linux.
• Ability to troubleshoot technical issues to produce working outcomes and manage the process.
• Ability to manage multiple projects simultaneously and support various sales teams.
• Willingness to travel up to 30% of the time.

Nice to Have

• Experience with cloud platforms including AWS, Azure, or GCP.
• Experience with DevOps or Site Reliability Engineering practices.
• Knowledge of modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
• Experience with automation tools such as Ansible, Puppet, Terraform.
• Experience with query languages such as SQL, SPL, or KQL.
• Experience with web technologies such as HTML, CSS, JavaScript.
• Experience with programming / scripting technologies such as Java, .NET, PHP, Go, Node.js and databases.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.

Benefits & Perks

• Salary range of $120,000 - $160,000, determined by experience, skills, education, and location.
• Unlimited personal time off.
• Employee stock purchase plan.
• Reward system.
• Medical and dental benefits.
• Company matching 401(k) plan for retirement.