Solutions Engineer V

About the Role

Key Responsibilities

• Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
• Provide detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Establish a framework for necessary contributions from various departments and facilitate their collaboration
• Analyze current technologies used within the company and develop steps and processes to improve
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside project management teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges

Requirements

• A bachelor's degree is required for the position, with many holding degrees in Computer Science, Software Engineering or related engineering fields
• Individuals with a firm holistic understanding of both the operational and scope aspects of projects tend to excel in this position
• Experience developing IT and cloud infrastructure
• Experience with software engineering, customer experience and design architecture
• Advanced understanding of business analysis techniques and processes
• Extensive knowledge and experience working with various operating systems
• Professional work experience in analyzing computer hardware and software
• Ability to work with various departments to facilitate the orderly execution of a proposed project plan
• Architectural background with knowledge of Terraform and DevOps

Nice to Have

• Project development and leadership skills

Qualifications

• Educational background in Computer Science, Software Engineering, or related fields
• Experience with IT and cloud infrastructure
• Experience with software engineering, customer experience, and design architecture
• Knowledge of business analysis techniques and processes
• Experience working with various operating systems
• Work experience analyzing computer hardware and software
• Ability to collaborate across departments to execute project plans

Benefits & Perks

• Range of supplemental benefits including medical, dental, vision, life, disability, and other insurance plans
• Employee stock purchase program (ESPP) and a retirement plan (401k or local country equivalent)
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training programs, certification prep, and access to technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and memberships to associations like CompTIA and IIBA
• Dedicated customer service team and certified Career Coach