Specialist Quality Assurance

About the Role

Key Responsibilities

• Perform internal audits, assessments, and quality inspections of Rework activities.
• Manage the document control process.
• Assist manager in developing and implementing quality related training programs for field operations.
• Assist Manager during regulatory, customer and 3rd party audits.
• Resolve product or service problems by clarifying customer complaints, determining causes, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order management and product management.
• Perform other duties as assigned.
• Fulfill US Qualified Person responsibilities.
• Release of IMP's.

Requirements

• High School Diploma or Equivalent.
• Associate degree OR equivalent in related field of study, preferred.
• 2 years related experience, preferred.