Sr Analyst, Project

About the Role

Key Responsibilities

• Overall program and project management of CCP for All
• Build the pipeline: Work with CS and Sales Ops to communicate the concept with clients, get them to sign up, and manage the waves of implementation (forecasting volume)
• Lead new CCP for All Implementation projects including: 40 new clients to implement in remainder of 2025 (7 months), communicate with the Client Success team and Client to ensure clarity of roles, responsibilities, and expectations, build project plans for each new client and drive project progress
• Obtain client contracting approval and scripting approval
• Gather client-specific pathway information and design decisions
• Work with Engineering teams for technical pieces and with Salesforce engineer to add client-specific data
• Coordinate with reporting teams to set up and deliver standard reporting
• Communicate with care coordination agents updates on live implementations
• Determine and communicate when additional agent resources are needed based on volume
• Identify and resolve issues that could delay project timelines
• Complete data audits on new clients to ensure reporting accuracy
• Work with Client Success team to answer questions, fulfill ad hoc requests and reports
• Update Care Coordination Reporting with weekly/monthly/quarterly metrics
• Assist with other team projects involving multi-client rollout plans (e.g., Pre-Visit Questionnaire, Referrals)

Requirements

• 2+ years of project management experience, preferably within a Healthcare Organization, Operations, or Technology function, with the ability to manage multiple projects simultaneously
• Bachelor's degree in Business, Supply Chain Management, Operations Management, Finance, or related field
• Excellent problem solving abilities and a proactive approach to addressing operational challenges
• Reporting and analytics experience with the ability to create detailed reports and dashboards
• Knowledge of Salesforce is a plus

Nice to Have

• Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts
• Project Management Professional (PMP) certification is a plus
• Experience managing change and maintaining excellent relations with executives, customers, Operations and Product Management staff at all levels

Qualifications

• Educational background as specified in requirements (Bachelor's degree in Business, Supply Chain Management, Operations Management, Finance, or related field)

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility