Sr. Analyst - Toyota Guest Experience

About the Role

Key Responsibilities

• Grow Toyota parts and accessory eCommerce sales for the appropriate Toyota share of the billion-dollar online market.
• Engage Toyota Sales Regions, Private Distributors, and Dealers to encourage participation in Toyota's ecommerce revenue channel.
• Develop strategies to leverage the ecommerce platform to increase online sales of OE Toyota parts and accessories for participating dealerships.
• Lead the strategy for ecommerce site and program enhancements.
• Manage the dealer SEM program.
• Collaborate with Parts & Accessory Marketing and the eCommerce Sales team to determine which products to promote and the most effective marketing methods.

Requirements

• Proficient in MS Office Suite Programs (Word, Excel, PowerPoint, Outlook).
• Excellent interpersonal and communication skills, both written and spoken.
• Ability to build relationships and negotiate agreements.
• Creative mindset with an aptitude for building strong business relationships.
• Problem-solving skills and ability to manage multiple complex projects simultaneously.
• Effective communication and presentation skills across all organizational levels.
• Willingness and ability to travel 25% of the time.

Nice to Have

• MBA or relevant advanced degree.
• Experience in Fixed Operations, specifically in Parts/Accessories including field and/or retail operations with understanding of segmentation and trends.
• Experience and knowledge of the automotive industry.
• Experience with agile work frameworks.
• Experience in digital product ownership or development.
• 3-5 years of eCommerce or Digital Retailing experience.
• BS/BA in Business, Marketing, or a related field.

Benefits & Perks

• Work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for employees and their families.
• Toyota 401(k) Savings Plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Tax-advantaged accounts such as Health Savings Account, HSA, HCFSA, and DCFSA.
• Referral services related to prenatal services, adoption, childcare, and education.
• Relocation assistance (if applicable).