Sr. Director Sales and Operations

About the Role

Key Responsibilities

• Oversee facility rentals, birthday party programs, ticket and membership upgrading strategies.
• Develop marketing plan and sales strategy for all revenue driving programs and events in collaboration with the marketing and communications and programming team.
• Develop and execute a detailed sales plan to achieve established annual revenue goals.
• Establish and maintain customer service standards, training materials and policies for event hosts and event support staff.
• Support and plan operational aspects of signature events and special projects with event sales and operations team.
• Manage key contracted partnerships including Cleantech, Canteen, and 12th Street Catering.
• Review the organizational Events Calendar with the Event Sales & Operations Manager, outlining arrangements for meeting room/public space use, program coordination, catering, AV needs, security, and facilities directives.
• Meet regularly with programming, exhibitions, security, and facilities teams to strategize and manage high-profile events.
• Maintain weekly and monthly revenue reports to share performance with the CFO and leadership.
• Prepare departmental annual revenue goals and budgets, monitor monthly budget status, and identify areas for growth and improvement.
• Optimize operational processes to improve efficiency, reduce costs, and increase productivity.
• Ensure compliance with health, safety, and security regulations.
• Participate in negotiation and administration of service and vendor contracts.
• Represent the museum at industry events, conferences, and networking opportunities.
• Build partnerships with local businesses, tourism boards, and industry professionals to increase exposure.
• Perform other duties as assigned.

Requirements

• Minimum of a Bachelor's Degree in Hospitality Management, Museum Studies, or a related field, or the equivalent combination of education and work experience.
• Minimum of 7-10 years of direct experience in sales, operations, events, or business management, preferably in a cultural institution, museum, or visitor attraction.
• Proven track record of driving revenue growth and optimizing operational efficiency.
• Strong leadership skills with experience managing cross-functional teams.
• Outstanding organizational skills to effectively manage multiple projects.
• Must be adept in problem anticipation, resolution, and negotiation.
• Ability to interact effectively with museum staff, visitors, and vendors in a courteous and professional manner.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice to Have

• Knowledge of Altru or comparable database software.

Qualifications

• Bachelor's Degree in Hospitality Management, Museum Studies, or a related field, or equivalent experience.
• 7-10 years of relevant experience in sales, operations, or events management.

Benefits & Perks

• Compensation ranges from $75,000 to $112,790 per year, depending on qualifications and experience.
• Additional benefits are detailed in Drexel's Benefits Brochure.