Sr. Manager, Amex Offers Product Strategy

About the Role

Key Responsibilities

• Evaluate the Offers landscape and create and own short, medium and long-term strategies that will help us achieve our goals.
• Manage forums for user feedback and testing and communicate new product rollouts and capabilities back to users.
• Develop and own customer journey maps and identify relevant personas and use cases for features.
• Assess business critical needs and create prioritization framework for new features and updates to existing functionality.
• Work cross-functionally to identify and define opportunities and communicate requirements, timelines and launch plans accordingly.
• Manage requests and enhancements for core global markets and assist with product rollouts in these markets as part of the Global Center of Excellence.
• Define, track, and socialize metrics of success.

Requirements

• Experience working in digital product strategy or product development and launching digital experiences from start to finish.
• Ability to manage multiple stakeholders across different time zones including US, EMEA, and APAC.
• Proven track record of collaborating with and influencing partners in a matrixed environment to achieve outcomes.
• Ability to manage multiple business and technology workstreams with strong organizational skills.
• Ability to work with white space to design technical solutions for complex business problems.
• Ability to analyze data to determine priorities, opportunities, and issues with the product.
• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

Nice to Have

• Experience with digital media or offer management systems.
• Knowledge of segmentation and targeting capabilities in digital marketing.
• Experience working in a global or international environment.

Qualifications

• Experience working in digital product strategy or product development and launching digital experiences from start to finish.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities