Sr Manager, TFB Innovation & Experience, Partner Channel

About the Role

Key Responsibilities

• Manage and develop a Business Sales Operations team responsible for the system experience for major T-Mobile for Business products and services by driving assessment, requirements, design, demo, post-launch enhancements and hand off for ongoing support.
• Effectively define simplified system experiences that ensure key success factors and address key field pain points or lessons learned as they relate to offers, products, programs and solutions that live within the TFB selling portfolio.
• Define customer, seller and operations requirements for an optimal experience design and ensure the build & launch results in a full experience with the goal of simple end to end system experiences that provide efficiency - ultimately providing time back to the field for selling activities, easy ways to do business to customers, and automated systems for operations support.
• Act as a coordination between field sales and back office cross functional support functions to ensure system experiences are adhering to strong operational standards and that requirements are comprehensive.
• Conduct business analysis, including business casing & feasibility study expertise, assessment & requirements, and intake & planning.
• Support sales initiatives, manage projects, and utilize business analysis tools such as MS PowerPoint, Excel, Word, Visio, Access, Outlook, and Power BI.
• Apply knowledge of Business sales, B2B selling methodologies, contracts, training, and support.
• Understand Business end-to-end system flows (learn, buy, get, use, manage, support processes and quote-to-cash steps).
• Possess knowledge of wireless products & services.
• Perform other duties/projects as assigned by business management as needed.

Requirements

• Bachelor's Degree preferred.
• People Management experience 4 - 7 years.
• Operations experience 4 - 7 years.
• Project management experience 2 - 4 years.
• Sales or sales support experience 2 - 4 years.
• Systems experience 2 - 4 years.
• Business Requirements experience 2 - 4 years.
• Process design experience 2 - 4 years.
• Wireless experience 4 - 7 years.
• Knowledge of Business sales, B2B selling methodologies, contracts, training, support.
• Minimum 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Pre-employment background screen.

Nice to Have

• Partner channel experience.
• Proven experience in intake & planning, feasibility & assessment, business requirements gathering, process & system design, technical build/test/release, system support models.
• Proven experience leading direct teams and cross functional partners on project level meetings, steering level meetings and innovation workshops.
• Proven experience understanding business customer and seller experiences, and solving business problems with systems and automation.
• Expertise to create methodology, health standards and governance.
• Confidence and expertise to present to partners and senior leadership.

Qualifications

• High School Diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Pre-employment background screen.

Benefits & Perks

• Competitive base salary and compensation package.
• Annual stock grant, employee stock purchase plan, 401(k).
• Access to free, year-round money coaches.
• Medical, dental and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays annually.
• Paid parental and family leave.
• Family building benefits, back-up care, childcare subsidy.
• Tuition assistance, college coaching.
• Short- and long-term disability, voluntary AD&D, accident, life, and disability insurance.
• Mobile service & home internet discounts, pet insurance, transit programs.
• Opportunities for career growth and development.