Sr. Product Manager, Stores - Order Management

About the Role

Key Responsibilities

• Determines requirements that support effective business processes, through improvements in technology or data practices, managing scoping, requirements definition, and prioritization activities for initiatives of medium size and complexity.
• Facilitates input from stakeholders, provides constructive challenge, and enables effective prioritization of requirements.
• Maintains a register of business requests, prioritizes product requirements, develops product roadmaps, and owns the product backlog.
• Monitors the external environment and assesses emerging technologies, contributing to creating a systems capability strategy aligned with the business function's strategic requirements.
• Manages the product life cycle to meet user needs as defined by supply chain leadership.
• Analyzes market and user research, feedback, expert opinion, and usage data to understand needs and opportunities.
• Facilitates adoption of products by developing content, supporting and evaluating training, and monitoring product performance.
• Manages user acceptance testing, pilots, and product launches.
• Identifies stakeholder roles, designs and facilitates meetings or workshops to identify technical capabilities and business processes for complex problems.
• Plans user research activities, facilitates stakeholder input, and develops user stories and experience requirements.
• Identifies and describes design goals, translates concepts into prototypes, captures user feedback, and evaluates design options.
• Develops and enhances customer and stakeholder relationships, manages conflict resolution, and collects feedback.
• Provides guidance to financial analysts on costs, develops investment appraisals, and monitors project costs, times, quality, and resources.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• Provides training to IT operations resources and acts as an escalation point for business-impacting incidents.

Requirements

• 8+ years of IT experience.
• 5+ years of experience in product management or product ownership on an Agile team, preferably in a large retail company.
• Experience using roadmap and agile project management tools (e.g., Jira, Aha).
• Active knowledge in Order Management (Ship From Store, Buy Online Pick Up in Store, Order Routing Logic).
• Experience with consumer fulfillment systems (parcel shipping, carriers, same-day delivery, third-party delivery).
• Experience with Order Management Systems (e.g., Manhattan, Sterling).
• Experience with retail communication tools (Zipline).
• Experience with reporting applications (Microstrategy, Power BI, Cognos).
• Experience with mobile devices, MDM, and printers (Zebra, Microsoft, Broadcom).
• Strong ability to define product requirements, including functional and non-functional requirements.
• Background in product roadmap management and executing long-term visions.
• Ability to understand customer needs through listening, probing, and documenting.
• Excellent communication skills, both oral and written.
• Effective relationship-building skills with customers.
• Dedication to exceeding customer expectations.
• Effective time management and organizational skills in a fast-paced environment.
• BA or BS degree in MIS, Computer Science, or related area (preferred).

Nice to Have

• Experience with order management systems like Manhattan or Sterling.
• Experience with retail communication tools such as Zipline.
• Experience with reporting tools like Microstrategy, Power BI, Cognos.
• Experience with mobile device management and printers (Zebra, Microsoft, Broadcom).

Benefits & Perks

• Explore our benefits site to discover perks and support, including health coverage, financial, and personal wellness benefits.