Sr. Product Marketing Manager, AI

Genesys

Full Time

Senior

108k-201k

15 days ago

Job Description

About the Role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Key Responsibilities

Build and execute go-to-market strategies for Genesys AI innovations, from defining target audiences to ensuring sustained adoption post-launch.
Create clear, differentiated narratives that explain the business value of Genesys AI in ways that resonate with buyers and users.
Conduct research and competitive analysis to inform strategy and strengthen Genesys' positioning.
Deliver content, tools, and training that give sales and partners the confidence to sell AI capabilities effectively.
Support customer references, advisory councils, and analyst briefings with compelling stories and proof points.
Deliver impactful presentations and thought leadership at industry events, customer forums, and analyst briefings to showcase Genesys' AI leadership.
Work across product, marketing, and sales to align priorities and deliver consistent market execution.
Track, report, and optimize against key success metrics tied to adoption and revenue outcomes.

Requirements

8+ years of enterprise SaaS product marketing or related experience, ideally in AI, enterprise software, cloud platforms, or customer experience solutions.
Bachelor's degree or equivalent professional experience.
Proven ability to translate technical innovation into clear, business-focused value stories.
Strong foundation in messaging, positioning, GTM planning, segmentation, content development, and enablement.
Experience influencing and collaborating across senior stakeholders in product, sales, and marketing.
Demonstrated experience evangelizing products externally through customer presentations, analyst briefings, or speaking at industry events.
Excellent written and verbal communication, including executive-level storytelling.
Strategic thinker with the ability to simplify complexity.
Independent, accountable, and effective in high-paced environments.

Nice to Have

Experience in AI, enterprise software, cloud platforms, or customer experience solutions.

Qualifications

Bachelor's degree or equivalent professional experience.

Benefits & Perks

Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.

Working at Genesys

Genesys employs a culture that embraces empathy and collaboration, fostering an environment where employees can make a larger impact and take ownership of their work. The company values fairness, diversity, and inclusion, and encourages innovation and growth within a supportive workplace environment.

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