Sr. Program Manager, Marketing Operations & Strategy

About the Role

Key Responsibilities

• Operationalize our entire marketing planning process - from quarterly OKR setting to weekly execution rhythms.
• Design and implement systematic project delivery frameworks that ensure cross-functional initiatives actually get completed.
• Build comprehensive operational cadences - from weekly marketing leadership meetings and monthly all-hands to quarterly business reviews and project status reporting - that drive accountability, visibility, and team alignment.
• Create and manage marketing operations playbooks that scale successful processes across all teams.
• Lead a comprehensive AI audit across all marketing functions to identify immediate productivity gains and build implementation roadmaps.
• Drive tool evaluation, procurement, and rollout across marketing to maximize operational efficiency.
• Identify workflow bottlenecks and design systematic solutions that scale across demand generation, customer marketing, sales enablement, and marketing operations.
• Operationalize our approach to testing and scaling new technologies and processes.
• Own end-to-end delivery of complex, multi-team strategic initiatives (like launches, campaign optimization programs, organizational restructuring).
• Drive cross-functional alignment between Marketing, Sales, Product, and Customer Success teams.
• Create systematic approaches to project planning, resource allocation, and delivery tracking.
• Serve as the operational extension of the SVP of Marketing on high-stakes initiatives.
• Coordinate executive communications, board deck preparation, and strategic planning processes.
• Manage confidential organizational changes including team restructuring and process optimization.
• Lead special projects requiring executive discretion and flawless operational execution.

Requirements

• 5+ years in program management, marketing operations, or strategic operations roles at high-growth technology companies.
• Proven track record of operationalizing marketing organizations and scaling processes across multiple teams.
• Experience managing complex, multi-stakeholder programs from conception through delivery.
• Strong background in marketing operations, process design, and cross-functional project leadership.
• Exceptional project management skills with the ability to manage multiple complex initiatives simultaneously.
• Strong analytical thinking with experience building business cases and measuring transformation ROI.
• Proven ability to translate strategic vision into tactical execution across multiple teams.
• Experience working directly with C-suite executives as a strategic thought partner.
• Outstanding communication skills with the ability to present to leadership and facilitate cross-functional alignment.
• Discretion and professionalism in handling confidential strategic initiatives.
• Proficiency in the marketing technology stack and process optimization.
• Experience with AI tools and workflow automation preferred.
• Strong data analysis skills with the ability to identify optimization opportunities.
• Natural relationship builder with a proven ability to influence without authority.
• Experience managing and developing high-performing teams.
• Collaborative mindset with the ability to bridge different working styles and priorities.

Nice to Have

• Experience with AI tools and workflow automation.

Qualifications

• Educational background or certifications are not explicitly specified, but experience in program management, marketing operations, or strategic operations at high-growth tech companies is required.

Benefits & Perks

• Competitive benefits and perks.
• Robust training programs to help reach full potential.
• Inclusive office environment designed to foster collaboration and connection.
• Recognition as a certified Great Place to Work.